Effective date: Feb 1st 2025
This privacy policy sets out how swim-assist.com ("We") use and protect any information that you may provide when you use this website. >We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
- Name, contact information, payment information.
- Contact information including billing address, email address and telephone numbers.
- Demographic information such as post code, IP address, browser type.
- Other information relevant to customer surveys and/or offers.
We do not share customer details with any 3rd parties that are not directly associated with the order and payment processes. We do not store credit card information as this is securely handled by a 3rd party (SumUp). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Fulfilling bookings, processing payments, delivering goods or services.
- Internal record keeping.
- We may use the information to improve our products and services.
- If you have chosen to Opt In - We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You may choose to opt out from these communications from the My Account section of the website or directly from links within the emails.
- We may use the information to customise the website according to your interests.
We respect our customers. We do not give or sell our customer information to any other company. We do not send out junk or spam emails. We reserve the right to disclose Personally Identifiable Information as required by law and when we believe it is necessary in order to protect out rights and/or comply with judicial proceeding, court order, or legal process served on our web site.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we use servers that have suitable physical, electronic and managerial procedures in place to safeguard and secure the information that we collect online.
We use cookies, see our cookie policy for more information on how they are used
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by us for direct marketing purposes (e.g. 'Opt In To Mailshot'). If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time and opt out from these communications from the My Account section of the website or directly from links within the emails.
You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held about you please contact us. We will promptly correct any information found to be incorrect.
We may amend this policy at any time by posting the amended terms on our website. All amended terms will be automatically effective without further notice.